Help & FAQs

If you are looking for help with the JACK Online Casino, please look through the below Frequently Asked Questions.
Should you have any questions that are not covered below, you can contact our friendly Customer Services Team at: help@play.jackentertainment.com

How do I Sign Up?

It is easy to sign up for the JACK Online Casino, simply visit the registration page, and follow the prompts. Please note: You must be 21 years or older and a resident of the United States of America.

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Is it free to join?

Yes. Sign up is absolutely free. Every new player is welcomed with free Chips to play with. You can use your Chips to play the JACK Online Casino games. If you run out of Chips don’t worry, if you log back in to your account each day, you will automatically get free Chips added to your account.

If you don’t want to wait for your daily bonus or would like to add to your chips, you can purchase more chips here.

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What are Chips?

Every JACK Online Casino player has an account which contains Chips. These Chips are used to play the games in the JACK Online Casino.

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How do I get more Chips?

If you have run out or want to purchase more Chips you can use your credit card or debit card to purchase more. All major credit cards are accepted.

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Can I exchange or redeem my Chips?

No. Chips cannot be redeemed or exchanged and have no cash value. Chips are used to play the games in the JACK Online Casino only.

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What type of games can I play?

You can enjoy a wide range of slot games, table games, video poker, multiplayer poker, keno and other exciting games. More games are being added frequently, so make sure you come back to check out new game releases.

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What are XP points and how are they calculated?

XP points, Experience Points to give them their full name, are earned by players for staking on all slot games on the site. The more players stake the faster they earn XP points and the faster they move up the XP Levels. For moving up each level the players will be awarded bonus chips with the value getting progressively larger the higher the level attained. Players can also earn XP points for every game they play, so playing all the games on the site will earn the player more XP points.

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What browsers does this website support?

This site supports the following web browsers:

Windows
• Microsoft® Internet Explorer 9, 10 and 11
• Google Chrome
• Mozilla Firefox

Mac
• Safari® versions 5.x, 6.x and 7.x
• Google Chrome
• Mozilla Firefox

If using another browser with this site you may experience reduced functionality or poor performance due to the limitations of that browser. We recommend using the site with the latest version of Google Chrome or Mozilla Firefox.

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Can I play on a mobile phone or tablet?

Yes. You can visit JACK Online Casino using a smart phone or a tablet for a mobile-optimized experience. They can choose from instant-play Blackjack and Roulette, created specifically for mobile gaming, or download your choice of mobile gaming app from the website (for Android devices) or direct from the Apple App Store (for iPads & iPhones).

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What if I have lost my password?

Don’t worry. If you forget your password, you can click here. You will receive an email to reset your password (remember to also check spam folders).

If you are still experiencing difficulties or have any other questions, you can contact the JACK Online Casino Customer Service Team at help@play.jackentertainment.com.

We have a team standing by to help our guests at all times.

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What is a leaderboard?

Our leaderboard keeps track of our players with the highest winnings. We have three leaderboards showing the top winners for the hourly, daily and weekly leaderboards. The top players receive extra chips depending on their rank.

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